Our Terms & Conditions

Terms and Conditions of Bookings, Payments and Website Use

By proceeding with the booking and payment, the client acknowledges having read and understood these terms of payment and agrees to comply with them.If you have any questions or concerns regarding these terms, please contact our customer service team for clarification. Your cooperation is appreciated.

 

  1. Refund and Cancellations:

    To enhance convenience and safety for our customers and staff, we accept only online payments. The payment link is sent to the customer and has a validity of 1 hour. Bookings are confirmed upon receipt of payment as this time is reserved for you. The booking is automatically cancelled if payment is not received. We appreciate your understanding and cooperation as we strive to provide a secure and efficient online payment process.

    Bookings for same cleaners for fixed times per week/month must be pre-paid though the online payment link. The same cleaner will be reserved for you at the scheduled time.
    In case of client requests for breaks for vacation/ leave or temporary discontinuation of service we will try our best to allocate the same cleaner after resuming the service but the company will not be responsible if the same cleaner is allocated to another regular booking. However, in this event, we will provide the services at another available time with the same cleaner or allocate another cleaner based on availability.
    We understand that you may have changes to your bookings and cancellations. However, last-minute cancellations result in a loss to the company as this time is reserved for you and we lose potential customers. Therefore, we have a 24-hour cancellation policy in place.
    – Bookings once confirmed can be rescheduled or cancelled prior to 24 hours of the booking time. Any bookings that are cancelled or rescheduled without 24 hours’ notice are non-refundable and will be considered as a consumed visit.
       – Rescheduling of bookings can be done only once and any cancelled booking must be utilized within a month of the original booking otherwise it will be considered as a consumed visit .

    – For no-shows, last-minute and same-day bookings any cancellations will be non-refundable and will be considered as a consumed visit.

    Reductions and Partial Cancellations: Once a booking is made and paid in full, reductions to timings booked or partial cancellations will not be allowed. Any adjustments must be for the full duration of the original booking.

    Rescheduling and Cancellations: Rescheduling and cancellations are permitted but must be for the full duration of the booking. Partial cancellations or rescheduling will not be accepted.

    Refunds: Refunds will only be issued through the original mode of payment. This means that the refund will be processed using the same method that was used to pay for the booking initially.

    Customer Complaints: The company will not be responsible for addressing any customer complaints raised after 12 hours from the completion of the booking. It’s essential for customers to report any issues promptly within this timeframe for resolution.

    These policies are designed to ensure clarity and fairness in managing bookings, rescheduling, cancellations, and refunds. Customers are encouraged to familiarize themselves with these terms before making a booking.

  2. Access to premises: Access to Location: Customers are responsible for ensuring that the cleaner gains access to the location at the scheduled time. Any delays caused by the customer’s failure to provide timely access will be chargeable.
    Chargeable Delays: If the customer’s delay results in a delay to the booking, the additional time required will be chargeable.
    Extension Limitations: It’s important to note that the cleaner may not be able to extend the booking time due to prior commitments or other bookings. Therefore, any delays caused by the customer’s late arrival may result in a shortened cleaning duration.
    These policies are in place to ensure that both customers and cleaners can efficiently manage their schedules and commitments. Customers should make every effort to be punctual to avoid additional charges and inconvenience to both parties.
  3. Complaints and Time Limit: Please note that it is the client’s responsibility to inspect the work before the cleaner leaves the premises. Any complaints must be raised within 12 hours of the completion of the booking. The company will not be responsible for any complaints raised after the 12-hour time limit.
  4. Client Presence and Material Usage Guidelines: We highly recommend that our clients are present at the location (apartment or office) during the service and supervise the cleaning process.
  5. Client Responsibility for Materials: In case of cleaning services booked without cleaning materials , the client is responsible for providing any cleaning materials they wish to be used during the service. Our company does not assume responsibility for materials supplied by the customer.
  6. Quality Cleaning Materials: Our team is equipped with high-quality cleaning materials to ensure effective and thorough cleaning. We understand that these materials are to be used under your supervision to maintain the desired level of cleanliness.
  7. Preference for Specific Materials: If you have any specific preferences or concerns about the use of certain materials, especially on delicate surfaces, please communicate this directly to our cleaner.
    Cleaning Instructions: Any cleaning instructions provided will be forwarded as they are to the cleaner for basic cleaning in the absence of the customer. The company will not be held liable for any consequences or issues resulting from these instructions.
  8. Prohibition of Ladders and Stools: For safety reasons, the use of ladders and stools in balconies is strictly prohibited during the cleaning process. This measure is implemented to prevent accidents and ensure the well-being of both cleaners and residents.
  9. Glass Cleaning Restrictions: Cleaning of glass surfaces outside the balcony area will not be performed to avoid potential risks associated with working at heights. Our cleaning services will be limited to accessible and safe areas within the balcony.
  10. Limitations on Cleaning High Surfaces: Cleaners will not utilize ladders to clean very high surfaces. This precaution is in place to minimize the risk of falls and injuries. Alternative methods and equipment suitable for ground-level cleaning will be employed.
  11. Client Responsibility: Clients are advised that the company will not be held liable for any accidents or injuries resulting from specific cleaning requests that involve the use of ladders or other unsafe practices. Clients are encouraged to prioritize safety and adhere to the established guidelines.

By implementing these safety regulations, we aim to prioritize the safety of our cleaning staff and clients. Your cooperation and understanding in adhering to these guidelines are appreciated. If you have any concerns or specific requests, please feel free to discuss them with our team.

  1. Information: If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
    Online Payments: We accept payments online using Visa and MasterCard credit/debit cards There is a small extra charge for online payments.
  2. Booking and Fees: When you make a booking through Munazefat Raaeya Building Cleaning Services, you acknowledge that the fees paid to our cleaners/cleaning company partners are non-refundable, except in cases of company-caused violations. The pricing scheme may be updated by the Company in the future. You are responsible for any applicable taxes, excluding taxes based on our income.
  3. Rate and Fee Changes: Munazefat Raaeya Building Cleaning Services may change the rates for services as needed without advance notice.
    Limitation of Liability: Munazefat Raaeya Building Cleaning Services cannot be held responsible for the unlawful acts of cleaners/cleaning company partners and users. The customer assumes responsibility for securing cash, jewellery, and any other items of value. Munazefat Raaeya Building Cleaning Services or its cleaners are not obliged to cover any damage(s) caused during the cleaning session.
  4. User Responsibility: Users are advised to exercise common sense and caution for their personal safety and property. Munazefat Raaeya Building Cleaning Services or its cleaners are not obliged to cover any damage(s) caused during the cleaning session.
    Indemnification: Users agree to release Munazefat Raaeya Building Cleaning Services from any liability for damages and/or missing items during or after using the services.
  5. Payment: Munazefat Raaeya Building Cleaning Services will charge you for your bookings through the specified payment method on the website, such as credit card or cash. In the case of credit card payments, we may seek pre-authorization before purchase.
    Record Keeping: If you choose to pay by credit card, as the cardholder, you must retain transaction records and comply with our policies and rules
  6. Confidentiality: You are responsible for maintaining the confidentiality of all information in your account
  1. Acceptance of Terms: By accessing and utilizing the website and services provided by Munazefat Raaeya Building Cleaning Services, you expressly agree to be bound by these Terms and Conditions, which govern the use of this website. You also agree to comply with all applicable laws and regulations.
  2. Amendments: The information and materials provided on this website are intended for the purpose of explaining and implementing our services. They are subject to change without prior notice. Munazefat Raaeya Building Cleaning Services reserves the right to modify, amend, cancel, or make exceptions to these Terms and Conditions. It is your responsibility to regularly review this page. By continuing to use our services, you acknowledge your agreement with the updated Terms and Conditions.
  3. Relationship: These Terms and Conditions do not create a partnership, joint venture, or agency between you and Munazefat Raaeya Building Cleaning Services. You do not have any authority to bind or represent Munazefat Raaeya Building Cleaning Services in any manner. Munazefat Raaeya Building Cleaning Services shall not be held liable for any failure to perform its obligations under these Terms and Conditions due to circumstances beyond its reasonable control.
  4. Intellectual Property: All materials on the website, including layout, design, look, appearance, graphics, etc., are either owned by or licensed to Munazefat Raaeya Building Cleaning Services. Reproduction or unauthorized use of these materials is strictly prohibited unless in accordance with the copyright notice provided.
  5. Unauthorized Use: You are expressly prohibited from engaging in any unauthorized use of the materials and information found on the website.
  6. External Links: Munazefat Raaeya Building Cleaning Services may include links to other websites for informational purposes. However, we do not guarantee the accuracy or correctness of the content provided on external websites.
  7. Governing Law: Your use of this website and any disputes arising from such use are subject to the local laws of the UAE Main Courts. Any claim related to the website is governed only by the laws of Dubai… Cookies: We may utilize cookies to monitor your browsing preferences. If you consent to the use of cookies, we may store relevant personal information for our determined purposes.
  8. Country of Domicile: The United Arab Emirates is our country of domicile.
  9. Age Restriction: Minors under the age of 18 are prohibited from registering as a User of this website and are not allowed to transact or use the website.

Please note that the above Terms and Conditions are subject to change without prior notice. It is your responsibility to review and comply with the most recent version available on the website.

Thank you for choosing our services, and we look forward to serving you.